This Privacy Policy explains how Susalix AI collects, uses, stores, and shares information submitted through this website and through related business interactions.
Information we collect
When you contact us, we may collect your name, company, email address, phone number, and message. If you schedule a call, we may also receive information associated with the scheduling request.
If you become a client, we may collect business contact, billing, and transaction information needed to manage the client relationship and provide services.
Please do not submit policyholder, claimant, financial, health, authentication, or other sensitive information through the general website contact form.
How we use information
We may use information to:
- Respond to inquiries and communicate with you
- Schedule and manage conversations
- Understand your workflow and automation needs
- Prepare proposals and provide requested services
- Manage client relationships, billing, and administrative matters
- Maintain and improve our website, business operations, and services
- Protect against misuse, fraud, or security issues
How information is stored and processed
Contact form submissions may be stored using Google Workspace services, including Google Sheets, Google Apps Script, and email. Scheduling information may be processed through Google Calendar or related Google services.
Payment and billing information may be processed by third-party payment providers. Susalix AI does not directly store full payment card details.
We may also use other trusted service providers when reasonably necessary to operate our business or provide services.
Sharing information
Susalix AI does not sell personal information submitted through this website.
We may share information with trusted service providers that help us operate the website, communicate with prospects and clients, schedule meetings, process payments, or provide business services. We may also disclose information when required by law or when reasonably necessary to protect Susalix AI, our clients, or others.
Client project data
Information and data used in a client automation project are governed by the applicable proposal, Client Service Agreement, and any additional data or security terms agreed between Susalix AI and the client.
Whenever practical, production client accounts, credentials, systems, and data remain under the client's ownership and control.
Data retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, to provide services, or to satisfy applicable legal or operational requirements.
Information that is no longer reasonably needed may be deleted or securely disposed of.
Security
We use reasonable administrative and technical safeguards designed to protect information in our possession. However, no website, electronic communication, or information system can be guaranteed to be completely secure.
Your choices
You may contact us to request that we update, correct, or delete personal contact information you have submitted, subject to any information we may need to retain for legitimate business or legal reasons.
Depending on applicable law and your location, you may have additional privacy rights.
Contact
For privacy questions or requests, contact: